RoboPet Life ＞ Guide ＞ Pre-purchase concerns
Compared using official info for 16 modelsWhat If Your Companion Robot Breaks? Warranty Periods, Repair Contacts and Real Repair Costs [2026 Edition, 16 Models]
Companion robots move every day, get petted, and sometimes even fall. “Can it be fixed if it breaks? How much will it cost?” is an important question to answer before you buy. In this article, we checked the warranty documents, repair terms and official FAQs for 16 models and compared their warranty periods, how to request repairs, and typical repair costs.
Shop links: the buttons in this article link to online stores in your region. When an affiliate program applies, RoboPet Life may earn a commission from qualifying purchases at no extra cost to you. Marketplaces also list items from sellers other than the official maker, so please check the seller and warranty before you buy.
What you'll learn in this article
- When you think it might be broken: what to try first (how to restart each model)
- Manufacturer warranties run 30 days to 1 year: each model's warranty periods and start dates
- Repairs: how to request them and shipping costs (domestic or overseas support)
- After the warranty expires: typical repair and battery replacement costs
- Overseas and used products: cases where the warranty doesn't apply
Manufacturer warranties for companion robots vary widely by model, from 30 days to 1 year. aibo and LOVOT, which have short warranties, rely on paid care plans that cover repair costs.
Repair costs after the warranty expires range from ¥6,000 per repair for Fuzozo to about ¥180,000 for LOVOT. Before buying, also check whether there is a repair contact in Japan, who pays for shipping, and whether the warranty still applies if you buy used or overseas.
Think it might be broken? 3 things to try first
Even if it seems “not moving” or “not responding,” it may not actually be broken. Before requesting a repair, try these three things.
A dead battery or poor contact with the charging dock is a surprisingly common cause. Check the orientation and connection of the cable and adapter.
Turn the power off by holding the power button, then turn it back on. The hold time differs by model, so check the table below.
Some models only support 2.4GHz Wi-Fi (such as KATA Friends and Fuzozo). Also keep the app and the robot's software up to date.
| Model | Officially documented way to power off / restart |
|---|---|
 aibo | Press the button on the back of the neck for about 2 seconds to power off, then press it again to power on. Holding it for 10+ seconds forces a shutdown (support the robot, as it will fall over) |
 LOVOT | Hold the nose switch for 3 seconds to power off. Holding for 10+ seconds forces a shutdown, which puts strain on the robot |
 RoBoHoN | Holding the power button for 8+ seconds forces the power off (data may be lost) |
 Poketomo | Hold the button at the base of the tail for about 5 seconds to power off; hold again for about 5 seconds to start (takes about 1 minute) |
 Moflin | Check the battery level and deep-sleep mode, then hold the power button for 5+ seconds to turn it off and turn it back on |
 BOCCO emo | Hold the power button for 10 seconds to force a restart. The app also has a diagnostic mode |
 Fuzozo | Hold the back button for 2 seconds to power on/off. If anything seems wrong after a drop, stop using and charging it |
 Loona | Turn it off and on with a 3-second press of the power button, twice. You can send error logs via “Loona Problem Diagnosis” in the app |
 Qoobo | Charge it first, then push the power switch until it clicks. If the LED blinks rapidly, contact the customer support office |
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Editorial TeamManufacturer warranties run 30 days to 1 year, and “when the clock starts” differs too
Here are the manufacturer warranty periods during which repairs are free. The start date (purchase date, delivery date, initial setup date, etc.) also differs by model.
aibo30 days from purchaseLOVOT30 days from contract start
Romi3 months from completion of initial setupQoobo90 days from purchase (180 days with a survey)
Eilik90 days from purchase
NICOBO100 days from deliveryMoflin100 days from purchase
KATA Friends100 days (bought from an authorized retailer)RoBoHoN1 year from purchasePoketomo1 year from purchaseFuzozo1 year from delivery
LOOI1 year from arrival※ Based on each manufacturer's warranty terms and official website (checked October 12, 2026). For KATA Friends, the warranty becomes 1 year with the Anshin Plan or the one-time purchase plan. For Fuzozo, if purchased through Makuake or similar, the period counts from the arrival date. lopeto (1 year) and Loona (1 year under the manufacturer's terms) may have different conditions depending on where you buy in Japan.
aibo and LOVOT have a 30-day manufacturer warranty. Instead, aibo offers the optional aibo Care Support (repairs and inspections at half price), and LOVOT's monthly plans include treatment coverage (1/3 to the full cost of treatment), to help cover repair costs over long-term use.
Where to buy the main models
Editorial TeamHow to request repairs and shipping costs | Domestic or overseas support
For most models, the repair process is “request → pickup (or ship it yourself) → inspection and quote → repair → return.” The differences are where the support desk is located and who pays for shipping.
| Model | Where and how to request | Shipping and other costs |
|---|---|---|
| aibo | Online or via aibo Owner Support. A designated carrier picks it up | Shipping ¥3,300 (with box and cushioning) / ¥5,150 (cushioning only) |
| LOVOT | Customer portal or concierge. Pickup after an interview and remote diagnosis | Round-trip shipping ¥4,400 (original box) / ¥6,930 (reusable shipping box). Not covered by the plan's coverage |
| Romi | Romi Clinic form. Ship it in the dedicated box | ¥4,400 if you cancel after inspection |
| NICOBO | “Hospitalization consultation” on the support site. Send it to NICOBO CLINIC | Within the warranty, shipping is paid on delivery by the company; after it, shipping is prepaid by you (at your own expense) |
| RoBoHoN | Support center. A designated carrier picks it up; about 1 week | Shipping ¥2,530, diagnosis fee ¥10,560 (included in the repair fee if repaired) |
| Poketomo | Support center by phone or email form. A carrier picks it up | Free round-trip shipping (if you cancel the repair, the diagnosis fee and shipping apply) |
| KATA Friends | Via the support center in the app. About 5 business days after pickup | Round-trip shipping paid by the company |
| Moflin | Apply online and a “hospitalization kit” (shipping kit) is sent to you. About 1–2 weeks | Ship it cash on delivery (shipping and box costs are included in the repair fee) |
| Fuzozo | “Fuzozo Hospital” form. About 5 business days | Free round trip under warranty. Out of warranty, you pay to send it and the return costs ¥600 |
| Qoobo | Qoobo customer support office form | Treatment and parts replacement are paid (contact for pricing) |
| LOOI | Apply by email (the seller is a Hong Kong company) | For exchanges due to performance defects, the company pays round-trip shipping |
| Eilik | Email or support ticket to the overseas support desk. If bought on Amazon, contact Amazon first | Shipping for approved replacement units is paid by the manufacturer |
| Loona | The Japanese sales site directs you to email the manufacturer's (KEYi Tech) overseas support desk | Up to 14 business days for inspection, 5–7 business days for repair or replacement |
 lopeto | Contact the store where you bought it first | For defects under warranty, the manufacturer pays round-trip shipping |
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※ Tax incl. Based on each manufacturer's official website and repair terms (checked October 12, 2026).
Editorial TeamTypical repair and battery replacement costs after the warranty expires
These are the models that publish typical repair fees. The length of each bar shows the range of published prices.
FuzozoOut-of-warranty body repair¥6,000 (per repair)RomiNo disassembly to disassemblyFrom ¥9,020 / from ¥33,000NICOBONo disassembly to electronic parts replacement¥10,000–¥40,000PoketomoHead scratches to battery replacementFrom approx. ¥12,000 / from approx. ¥23,000MoflinBattery replacement¥15,400aiboNo parts replaced to drive units and circuit boards¥22,000–¥110,000KATA FriendsPaid repair (flat rate)¥39,800LOVOTNo coverage: no disassembly to expensive partsApprox. ¥40,000–¥178,000※ Typical repair fees published by each manufacturer (tax incl., standard fees without a care plan; shipping may not be included; checked October 12, 2026). Actual amounts are decided after inspection. LOVOT figures are the official fees labeled “as of May 2024.” Poketomo's estimates do not state whether tax is included.
Battery replacement
| Model | Battery replacement fee and method |
|---|---|
| Moflin | ¥15,400 (¥7,700 for Club Moflin members) |
| RoBoHoN | ¥11,583 for the second generation. Apply together with a health checkup (¥19,800) |
| aibo | In the “¥22,000 or less” category. Replacement is recommended when operating time drops to about half of normal |
| Poketomo | From approx. ¥23,000 (from approx. ¥10,000 / approx. ¥6,000 with a care plan) |
| NICOBO | ¥20,000–¥40,000 in the electronic parts replacement category |
| KATA Friends | Included in paid repair (flat ¥39,800). Also replaced during a health checkup (¥49,800); recommended once a year |
| LOVOT | Replaced at “LOVOT Dock” (recommended about once every 2 years). ¥89,100 without coverage, ¥0–¥59,400 depending on the plan. 18-month warranty after replacement |
| BOCCO emo | No built-in battery; it runs plugged into an outlet |
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Paid plans to cover repair costs
We compare the prices and details of plans that discount or cover repair costs after the warranty in How much do premium monthly plans cost?. Here, pay attention to the deadline for signing up.
| Model | Plan | Sign-up deadline |
|---|---|---|
| Romi | Anshin Plan: 2 years ¥13,200 (40% off) / ¥19,800 (60% off) | Within 1 month of initial setup |
| Poketomo | Care Plan 50: ¥330/month / Care Plan 70: ¥495/month (up to 2 times a year, 5 years) | Within 30 days of first pairing |
| NICOBO | Care Plan: ¥550/month (treatment at half price) | Within 100 days of bringing it home |
| RoBoHoN | Care Plan 50: ¥1,320/month / Care Plan 70: ¥2,200/month (up to 3 times a year, 5 years) | At the same time as the Kokoro Plan |
| aibo | aibo Care Support: 3 years ¥59,400 / 1 year ¥22,000 (repairs and inspections at half price) | After purchase, only the 1-year plan (an inspection is required first) |
| Moflin | Club Moflin: ¥6,600/year (50% off repairs and salon) | — |
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※ Tax incl. “—” marks items where no sign-up deadline could be found. Romi's former extended warranty stopped accepting new sign-ups on March 31, 2026 and has been replaced by the Anshin Plan.
Buying used, from unofficial sellers or overseas may void the warranty
- KATA Friends: units bought through Amazon Outlet, Mercari or other secondhand channels are not covered
- Under Loona's and lopeto's manufacturer terms, units bought from unauthorized sellers are not covered
- lopeto's warranty is valid only within the country of purchase
- Keep proof of purchase such as receipts and order history
- Keep the warranty card and the original box and cushioning (for aibo, this affects the shipping fee)
- On marketplaces, check whether the seller is official
For many models, drops, water damage, disassembly and modification are not covered by the warranty. For RoBoHoN, decorations such as applying stickers are also treated as modifications and may result in paid repairs. For devices that use lithium-ion batteries, NITE (National Institute of Technology and Evaluation) also advises that if you notice anything unusual, such as swelling or abnormal heat, you should stop using the device immediately.
Editorial Team10-item checklist to review before buying
Open the official website of the model you're interested in (warranty terms, repair and FAQ pages) and check off each item you were able to confirm. Any unchecked items are things you still need to look into before buying.
Frequently asked questions
How long is the warranty on a companion robot?
How much do repairs cost after the warranty expires?
Do I have to pay shipping for repairs?
Can robots bought used or overseas be repaired?
Find a robot by purpose
Sources (checked October 12, 2026)
- aibo: aibo Care Support／Repairs／aibo Dock／Repair terms／Help guide
- LOVOT: Treatment fees／Warranty／Treatment costs／Power
- Romi: Warranty FAQ／Romi Clinic／Clinic terms
- NICOBO: NICOBO CLINIC／Repair policy
- RoBoHoN: Maintenance pack／Repair terms／RoBoHoN Clinic
- Poketomo: Support／Care plan
- KATA Friends: After-sales service／Pricing
- Moflin: Repairs／Owners' page
- Qoobo: Support／Instruction manual
- BOCCO emo: Support
- Fuzozo: Warranty and repair service policy／FAQ
- Eilik：Warranty
- LOOI: Return and refund policy
- lopeto: Manufacturer's terms／SoftBank Selection
- Loona: KEYi Tech warranty policy／loona-official.com contact
- Battery safety: NITE safety alert (July 15, 2026)
This content was compiled by the editorial team from manufacturers' publicly available information and was not verified with actual devices. Warranty and repair conditions may change. Photos in this article are for illustration only.
